im pretty sure everyone understands that staff have other lives.
but we would still like to see the server back up within a few hour. thats what we want and we also understand we cant get everything. no-one is going "OMG" at anything, we are simple asking why there is a lack of staff and a failure to restart the whole server after 24hours.
and as ex-staff im sure you are all too awear that the staff are busy.
as for the automatic restarter... restarting the server to get it back up will make it worse? i didnt know that was the case and its sort of hard to believe you could say that as you covey the idea that you dont know what the problem is and so cannot fix it. so how would you know it would 'compound' the problem if you dont know what the problem is?
i know staff are all superior to the little kiddies (users) and that you all seem to have more busy lives than everyone on the planet but we are asking a simple task of keeping the server up and when it does crash have some means of bringing it back up in the next few hours, hopfuly 1-3 not 24 hours...