Sometimes when I login all my items will be gone and my experience will be down to zero just like I died. How is this possible if I'm disconnected?

We've been looking into this for a while. It only seems to happen to certain accounts and often accompanied by the existence of a copy of your character somewhere on the server. We are willing to help as we have documentation on this issue. If you could tell us exactly where you were and what you were doing when you logged off as well as where you found yourself when you logged back on we can use this information to try to solve the problem.

I'm pretty sure I was in the basement of my house in World's Edge when I logged off yesterday. And when I logged on I was at the warp for World's Edge. Would somebody from the same IP address have something to do with it? My brother plays on a separate computer on his own account, but obviously we are on the same internet connection.