My mistake, I misread the deadline. However, before you sold it, he messaged you. People have real life issues that take them away from the game sometimes. Also, not everybody uses the forums as it is not required to be on our server. That is why the rule is to put a sign on the house in game and give them two weeks to a month's notice, but even if they message you after the deadline and you haven't sold the house, the right thing to do is to give them their items back. You blatantly ignored this guy. When you log in, it tells you in the welcome message "you have ___ messages", mail also spams you in game saying "You have ___ messages". To say you didn't see that you had messages is a lie. You didn't handle this correctly and were sneaky about it. You tell your residents to message you in game, then ignore their messages? Any honorable user would have given the house back and refunded the items and NOT ignored their tenants. My verdict remains the same with the support of other staff members.