Hey, sorry to pester, but it has been a few weeks and I still am not recognized as a member of this server. How soon can this be fixed?

Hey thanks for replying, but it has been a few days and I still am not recognized as a member on the server. Is this because the server updated to 1.2?

Hi, I am a registered and approved player on the server. I played with full membership for a day, set a home, and joined a town, but now whenever I log onto the server it says 'welcome guest' and I don't have permission for any chats or commands. Can this be fixed?